How to Check-in & Check-out A Guest in PMS

Hello Softinn PMS user, wondering how to search for today’s arrivals & departures or how many in-house guests you have? What you need to do when guests want to check-in or check-out?

Don’t worry, check out the video & guidelines below to find out more on how to check-in & check-out a guest:

Step 1 : Go to

Step 2 : At ‘HOME’ page

Step 3 : You can see today’s arrivals, departures & in-house guests

Step 4 : Click on ‘Arrival’ to check-in a guest. You can click on ‘View Reservation’ to view the respective guest’s details

Step 5 : To edit reservation detail of guests, you can click on ‘check-in’. Then, click ‘Edit Reservation Detail’.

Step 6 : Once done, click on ‘Save Reservation’

Step 7 : Then, click on ‘Check-in.’ You are allowed to change the check-in time of guests. For example, guests request to check-in early. Remember to click ‘Apply’ after you change

Step 8 : Click on ‘Yes, Check-in Now’ once done

Step 9 : For In-House Guests, you can choose to ‘Add Folio Item’, or to ‘Check-out’ upon guests request; or ‘View Reservation’

Step 10 : To check out a guest, Click on ‘Check-out’

Step 11 : Change the check-out time based on guest’s exact check-out time or based on their special requested check-out time. Then, double check the reservation details. Once correct, click on ‘Yes, Check-Out Now’

*NOTE: You can email or print a receipt & invoice for guests & for your own record.

Guest